og365 Privacy Policy

1 Introduction and Scope

og365 ("we", "our", "platform") operates an online gaming service for users in Bangladesh. This privacy policy ("policy") describes how we collect, store, use, disclose, and protect your personal information.

This policy applies to the og365 website, mobile application, and all related digital services. If you do not agree with any term of this policy, please refrain from using our platform.

This service is for people aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor's information has reached us, we will take immediate steps to delete it.

2 What Information We Collect

We may collect your information in various ways. The types of information listed below are necessary for us to provide our services.

2.1 Registration and Account Information

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Username and password (in encrypted form)
• Address and location information

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, or bank transfer account numbers
• Transaction history — records of deposits and withdrawals
• Balance and bonus information

Important: Complete financial account details (such as full card numbers) are never stored on our servers; only the necessary transaction identifiers are processed securely via SSL encryption.

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system information
• Cookies and session data
• Login times and usage patterns

2.4 Gaming Activity

• Play history and results
• Betting patterns and preferred game information
• Session duration and frequency
• Responsible gaming limits and self-exclusion information

3 Purpose of Using Information

We use the information collected for the following lawful purposes:

3.1 Account Management and Identity Verification

The information you provide is used to register, verify, and maintain your account. This is essential for preventing fraudulent activity and ensuring the security of the platform.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Every transaction is handled through secure channels.

3.3 Customer Service and Communication

Your contact details are used to respond to your enquiries, complaints, and support requests. They are also needed to operate our 24/7 live chat service in Bengali.

3.4 Responsible Gaming

Your gaming activity data is analysed to identify patterns of problematic behaviour and to provide timely support. This is directly for your protection.

3.5 Compliance with Legal Obligations

Storing and using relevant information for anti-money laundering (AML), fraud detection, and meeting regulatory requirements is our legal obligation.

4 Sharing and Disclosure of Information

og365 does not sell your personal information to third parties. However, information may be shared in the limited circumstances below:

• Payment processors: necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Law enforcement agencies: we may be required to disclose information to authorities as part of a court order or legal process.
• Service providers: information may be shared with organisations that assist in managing technology, security, and customer service, under strict confidentiality agreements.
• Fraud prevention: limited information may be shared with relevant security partners to detect and prevent fraudulent activity.
• Business restructuring: information may be transferred in the event of a merger, acquisition, or asset transfer involving og365 — however, the protections in this policy will remain in place.

Outside of the above circumstances, your information will not be disclosed to third parties without your explicit consent.

5 Cookie Policy

og365 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — such as maintaining login sessions, security verification, and fraud prevention. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (language, layout preferences, etc.). They improve your experience when using the platform.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand usage patterns on the platform. This data helps improve the quality of the service. You can control these types of cookies through your browser settings.

6 Data Protection and Security

og365 has put in place industry-standard technical and organisational measures to keep your information secure:

• SSL (Secure Sockets Layer) encryption is used for all data transfers.
• Sensitive information is stored in encrypted form at rest.
• Access controls: only authorised personnel can access the minimum information necessary.
• Regular security assessments and vulnerability tests are conducted.
• A 24/7 monitoring system is active for suspicious activity.
• In the event of a data breach, notification will be provided in a timely manner in accordance with applicable law.

Please note, however, that transmitting information over the internet is not completely secure. Even with maximum security measures in place, no method can be claimed to be 100% secure.

7 Data Retention Period

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected and to meet legal obligations.

• Active account data: for as long as the account remains active.
• After account closure: for the period determined by applicable legal requirements.
• Financial transaction records: may be retained for an extended period in accordance with guidance from financial regulatory authorities.
• Security logs: retained for a set period in line with cybersecurity regulations.

Once the specified period has passed, your information is securely deleted or permanently anonymised.

8 Your Rights

You have the following rights regarding your personal information and we are committed to honouring them:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We are obliged to fulfil this request within a reasonable time.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. Many details can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restriction of Processing

In some cases you may request that restrictions be placed on the processing of your information. Upon receiving your request, we will assess it and take appropriate action.

8.5 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or marketing communications at any time. To make this request, contact us directly at [email protected].

9 International Data Transfers

og365 primarily serves the Bangladesh market. However, servers or service providers located in various countries may be used to operate the platform. In such cases:

• International data transfers are always completed via encrypted connections.
• Organisations that process data abroad operate under strict confidentiality agreements.
• Data protection standards are maintained at a level equivalent to or higher than this policy everywhere.

10 Third-Party Links and Services

The og365 platform may contain links to third-party services (such as payment gateways). These services have their own privacy policies and we are not responsible for them.

During payment processing you may be redirected to the bKash, Nagad, or Rocket platform. Their own privacy policy will apply at that point.

11 Protection of Minor Users

og365 strictly follows a 21+ age policy. We do not intentionally collect or process information from anyone under the age of 21.

If you suspect that a minor's information has reached us for any reason, please notify us immediately at [email protected]. We will take the necessary steps.

12 Policy Changes and Updates

This privacy policy may be updated from time to time in response to business changes, new technology, or legal changes. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• Notification will be sent to the registered email address for important changes.
• Continuing to use the platform after a change means consent to the new policy.

The latest version of this policy will always be available on this page. Regular review is recommended.

13 Contact Us

Contact us for any questions, requests, or concerns about this privacy policy:

We aim to respond to requests to access or delete information within 30 business days of receipt. Complex requests may take additional time, and you will be informed of this.